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Office of Information Services

The Office of Information Services provides a variety of technical services to support the faculty, staff, and students in the School of Medicine. We maintain network infrastructure in 17 buildings assigned to the School of Medicine, and have a network presence in two additional buildings.

Server administrators provide network and e-mail accounts, storage, and backup/recovery services; anti-virus protection; and operating system patches to more than 5,000 devices. We are strategically installing wireless access points in SOM buildings and provide secure and guest access to the Internet and network resources.

Our technicians troubleshoot University-purchased desktops computers, as well as mobile devices. We coordinate service for the toner and printer/fax maintenance contract. The software development team develops databases and applications that support activities in the Office of the Dean and across the School.

Return To Campus Desktop/Laptop Information

To SOM faculty and staff supported by SOM Information Services:   

 In preparation for a return to Campus work schedule, please note the following:

  • If you have been using the VPN to remote to your desktop, security and applications updates have been maintained. 
  • If you have been using O365 via the browser and left your computer on in March, 2020, the updates should have been maintained. 
  • If your office computer has been powered off for multiple months, when turned back on, security and application updates will automatically install.  This process can take a considerable amount of time.  In cases where the machine may have been off for multiple months it could take hours.  Multiple reboots of the machine may also occur and use of the machine would be limited while updates are being installed.  Please plan for this lengthy update process when you return.
  • If you took your desktop computer home, and will now be returning to the office less than five days a week, call the help desk.  Until a regular office/telework schedule is established, a desktop or laptop will be assigned for your use on site.

 To SOM faculty and staff who receive technical support from another IT group, please contact your IT support staff the way you normally do to inquire about any return to campus IT processes you should follow. 

IS System Status

All SOM Information Services systems and infrastructure are functioning as normal.

Contact Us

University of Maryland School of Medicine
Department of Information Services
100 North Greene Street, 6th floor
Baltimore, MD 21201

Help Desk
Hrs: 7:30 a.m. to 5:30 p.m. M-F

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