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Office of Information Services

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410-706-3998
Monday - Friday
7:30 AM - 5:30 PM

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Email the Help Desk
help@som.umaryland.edu

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Track or Open a Ticket
https://umd.sysaidit.com

 

The Office of Information Services (SOM IS) provides a variety of technical services to support the faculty, staff, and students in the School of Medicine. We maintain network infrastructure in 17 buildings assigned to the School of Medicine, and have a network presence in two additional buildings.

Server administrators provide network and e-mail accounts, storage, and backup/recovery services; anti-virus protection; and operating system patches to more than 5,000 devices. We are strategically installing wireless access points in SOM buildings and provide secure and guest access to the Internet and network resources.

Our technicians troubleshoot University-purchased desktops computers, as well as mobile devices. The software development team develops databases and applications that support activities in the Office of the Dean and across the School.

IS Systems Status

All SOM Information Services systems and infrastructure are functioning normally. If there is an outage, a notice will appear here. Visit https://portal.office.com/servicestatus to see the current status of Microsoft 365 cloud services.

Support by Clinical Department

SOM IS provides support for all enterprise services and applications to all SOM faculty and staff. We have colleagues in some areas who provide specialized support to meet those departments' specific needs. If your department is listed below, please reach out to your support staff for assistance. If your department is not listed below, contact SOM IS for assistance.

Department
Contact Information
Anesthesiology
410-328-2181 | 8:00 AM to 5:00 PM, Monday - Friday
aneshelpdesk@som.umaryland.edu
ANES IT Website
Emergency Medicine
Epidemiology & Public Health
Institute for Genome Sciences (IGS)
Institute of Human Virology (IHV)
Medicine (DOM)
Neurology
OBGYN
Ophthalmology & Visual Sciences
Orthopaedics
Pathology
Pediatrics
Physical Therapy & Rehabilitation Science
Psychiatry
Shock Trauma (STAPA)
Surgery

 

Who We Are

The SOM IS team is made up of developers, systems & networks administrators, support technicians, and more!  Go here to see a full list of SOM IS staff. 

Office of Information Services

University of Maryland School of Medicine
Department of Information Services
100 North Greene Street, 6th floor
Baltimore, MD 21201

Staff List
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