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Who We Support
- Customers: Department of Medicine and Epidemiology, GCRC, CTRIC
- Contact information for other helpdesks can be found here.
How To Obtain Support
- Did you reboot to try and solve your problem?
- To change/manage your SOM/Medicine login password, please visit SOM Password Management
- For suspicious email forward the mail as an attachment to firstname.lastname@example.org for analysis and further instructions.
- Visit our Service Desk (available worldwide) to search for solutions in our knowledgebase or enter an "incident ticket" for all IT support issues and questions. Login with: email@example.com
- To request a new computer or laptop visit our Service Desk and enter a new "Service Request". All hardware purchases are subject to administrator approval.
- E-mail firstname.lastname@example.org with as many details as possible, including the best way/time to get in touch with you. This method may delay support, using the portal is the recommended method for requesting support.
- Monday through Friday 8:00a.m. to 5:00p.m.
- After hours/Weekend support is not guaranteed and provided as available.
- Phone and direct e-mail/Skype support is not available.