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2017/09/19 - iOS 11 & O365 Incompatibility

If you are using the native mail app on your iPhone or iPad, and upgrade to iOS 11, you may encounter issues.

How does this affect me?

Due to an incompatibility in the new release of iOS, users of the built-in Apple Mail app in iOS 11 may be unable to sync their Office 365 mailbox or login to their accounts. iOS 9 or 10 users are not affected.

What do I need to do to fix this?

Microsoft and Apple are working to resolve this issue and will post more information to the article, below, when it becomes available. In the meantime, we recommend you download the free Outlook for iOS client, available in the App Store. Alternatively, you can avoid updating to iOS 11 until the issue has been fixed.

 

https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i

2017/09/13 - Scheduled Maintenance

We will be applying patches to all servers on Wednesday, September 20, 2017, starting at 8 p.m.  Maintenance is expected to finish by midnight, but it may take longer if we encounter any issues.

E-mail and H and I drives will NOT be affected, all other services will be down intermittently. Please plan accordingly.

If this outage will be a major inconvenience for anyone, please let us know. 

Thanks for your cooperation and remember to restart your computers after the maintenance if you have any problems.

2017/08/21 - Qualtrics - new online survey tool focused on research

If you have not heard, the campus now offers an online survey tool geared towards researchers.  There is no cost and it is available to all UMB employees.  Feedback has been very positive so far.

Click the following link for more information and to learn how to get started or google “Qualtrics umaryland” and it is usually the 2nd link offered.

https://www.umaryland.edu/cits/services/qualtrics/

2017/07/26 - Phishing Alert Button

Phishing is the most common method for initiating a cyber-attack. According to Wikipedia, Phishing is defined as:” the attempt to obtain sensitive information such as usernames, passwords, and credit card details for malicious reasons, by disguising as a trustworthy entity in an electronic communication.”  A critical component of our defenses against phishing is the awareness and cooperation of each and every one of you.  Submitting a suspected phishing message to the SOM Information Security Office (ISO) helps us quickly contain and respond to phishing attacks before widespread damage can occur.

In your Outlook or when you access email via the Office365 portal or OWA, you will see a the “Phish Alert” button in the message window. Clicking this button on suspected phishing messages will automatically submit the suspected phishing message to the ISO for review as well as delete the email from your Inbox.  **Deleted messages can be recovered if the button is clicked by accident.

How do you identify a phish?

  1. Is the sender’s email address recognized and/or associated with the service or company referenced in the email?
  2. Does the Internet address shown in the message look to be the actual address of the service or company?  Can’t see the full link address?  Hover over the link with the mouse and the full address will be displayed.
  3. Is there a sense of urgency?  Most phishing attacks will try to create a sense of urgency to make you click on a link or open an attachment without thinking first. 

Remember… STOP, LOOK, and THINK 

2017/07/20 - Attention EndNote X7 users only

On Wednesday, July 26th around 10pm we will be upgrading Endnote X7 to Endnote X8 on your workstations. Laptops should receive the update shortly after the next time they connect.

Please plan accordingly. If you encounter any issues please submit a ticket.

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