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Remote Access - DOM Desktop

The DOM Desktop is available to all users. This is a generic desktop that provides access to the most commonly used systems/services, including the I drive.

Please be aware of the following:

  • Do not save any data locally. Always use Teams, OneDrive, or the I Drive.
  • File transfer outside of the DOM Desktop is not available for security reasons.
  • Network Printers are available but local desktop printing is not.

You can connect in one of two ways.

  1. Via a Desktop Client (recommended for best experience and multi monitor support).
  2. Via a Web Browser. *

*Users in the VA should use the Web Browser connection method.

Instructions for each are below.


This system requires the use of Two-Factor Authentication (DUO). You will need to enroll prior to using the system for the first time. You can learn more about DUO and enroll here.

Desktop Client (Windows)

For Department of Medicine supported devices:

  1. Install the "Remote Desktop Client" from the Company Portal.
    Information on the Company Portal can be found here: How do I install an application?
  2. Proceed with Setup and connection below.

For personal devices:

  1. Visit the following link to download the desktop client:
    2. Select 64 or 32 bit (New computers use 64-bit).
    3. Double-click the downloaded file, choose Next, Accept the terms, Next, Install, Finish.
  2. Proceed with Setup and connection below.

Setup and connection:

  1. Open the Remote Desktop client from the Windows Start Menu.
  2. Click the Subscribe button in the client.
  3. Sign-in with your SOM credentials and respond to the DUO multifactor authentication prompt.
  4. In the Remote Desktop client choose “DOM Desktop”.
  5. Enter your password if prompted.

Web Browser

  1. Navigate via web browser to and sign-on with your SOM credentials.
  2. Select the waffle icon in the upper-left corner.
  3. Choose All Apps.
  4. Scroll down and select "Remote Desktops & Apps" to launch the Remote Desktop web client.
  5. In the Remote Desktop web client choose "DOM Desktop".
  6. Enter you SOM user credentials.

Desktop Client (Mac)

  • Please be sure your Mac OS is fully up to date before installing.
  1. Navigate to Itunes App Store. Type “Remote Desktop” into search field and locate the Microsoft Remote Desktop 10 app. Install.

    Launch the Microsoft Remote Desktop application. Select the “Workspace” Tab. Click “Add Workspace”.
  2. A prompt will appear (shown below). Type your SOM Email address. Select Add.
  3. You will be prompted to input your Som credentials ( and Som PW). 
  4. Next you will see “Dom Desktop”. Click the desktop to begin connecting. You will also be prompted for login information (shown below). After typing in your credentials hit “continue” and you will connect.

Disconnect or Sign-out

When done with the DOM Desktop please Sign Out or Disconnect.