21-40 of 82 results with category "Administration"
How do ED volumes change around the winter holidays?
The anticipated US pattern is one of lower volumes on the holidays themselves followed by increased volumes on the first weekdays after.
Behavioral health visits show similar patterns – a drop before the holidays and perhaps an increase after the holiday.
Many departments adjust scheduling accordingly, reducing staff on major holidays, which has the added benefit of allowing more people to enjoy the holiday.
This pattern isn’t necessarily what happens everywhere, though. At least one Australian ED reported increased visits over the holidays.
While not perfect, the best guide to future holiday volumes remains past experience thoughtfully applied.
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This study looked for differences in prescribing patterns of suboxone for different opioid related complaints- withdrawal, overdose, and other related complaints.
In the overall cohort, all racial minorities, except Native American, and female patients had a lower likelihood of being prescribed suboxone for any opioid related complaint compared to white, male patients.
However, when they did subgroup analysis, patients presented for withdrawal symptoms had increased rates of buprenorphrine administration and prescribing that eliminated the racial disparities, but the gender disparities remained.
MOUD remain a key factor in allowing patients with OUD to achieve long-term sobriety, but there are still persistent barriers to appropriate prescribing
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Food for thought on this Thanksgiving eve…
AI is rapidly being integrated into the practice of emergency medicine, as well as many other medical specialties. Similar to the adage, "you are what you eat," AI is what we feed it. See below for an introduction to the various levels of bias contributing to the machine learning process:
For a deep dive into the world of bias in AI, see referenced article.
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This abstract from ACEP's most recent research forum looked at the effect a patient's preferred language had on ED LOS, rate of admission, hospital length of stay and resource utilization both in the ED and the hospital.
Overall, those patients who spoke English as their primary language had lower ED LOS, less testing done in the ED, but if they got admitted they had the longest hospital LOS. Patients who preferred Spanish language had the shortest hospital LOS and were most likely to be discharged home with no services. Non-English/non-Spanish languages had the longest ED LOS and highest admission rates and had similar resource use as patients who preferred Spanish
This abstract opens the door for further research into what the underlying cause of these disparities are.
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Do you ever have to manage a complaint? Perhaps a patient complaint?
It can be tough to hear a complaint. Emotions can run high. And then the ability to listen and respond can fade.
It helps to have a shorthand to guide the response.
Customer service literature provides one that often works well: LAST, for Listen, Apologize, Solve, and Thank.
- Listen first, not interrupting; this takes time.
- Apologize for unmet expectations.
- Solve the problem or situation as best possible.
- Thank the patient for expressing concerns and providing a chance to improve.
This article gets at the basic idea (while adding one or two additional items): Steinman, HK. A Method for Working with Displeased Patients—Blast. J Clin Aesthet Dermatol. 2013 Mar;6(3):25–28. https://pmc.ncbi.nlm.nih.gov/articles/PMC3613270/.
This publication is a retrospective cross-sectional study conducted based on data collected during January 1–December 31, 2019 from a large, academic ED in the Southeastern US with the following research questions and results:
- Are there disparities in ED disposition decisions with regard to sex, race and ethnicity?
Result of this study: YES. Authors found statistically significant associations between ED disposition decisions and patient sex, race, as well as ethnicity, with male, Caucasian, and non-Hispanic patients being more likely to be admitted to the hospital compared with their female, African-American and Hispanic counterparts, even when controlling for insurance status.
- Do ED operational factors such as ED crowding contribute to the strength of any disparity that might exist?
Result of this study: YES. Longer ED wait times resulted in greater sex-based disposition disparities, with more males being admitted than females with increased ED crowding.
Interesting point regarding how disposition decisions are different from the ample evidence on disparities within triage decisions: The presence of disparities in disposition decisions is noteworthy not only because of their potentially long-term effects on patients’ health, but also because unlike some of the other decisions made in the ED such as triage, they are typically made under relatively less time pressure with deliberation and input from multiple individuals, conditions that are known to make biases less likely.
Authors propose pursing further research to elucidate the factors that contribute to these findings, instituting systems to alert providers in real time to the presence of conditions that could exacerbate disparities in ED care, and including the measurement of disparities along sex, race and ethnicity into health care operations data.
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Systemic racism and institutional bias affect all aspects of medicine. This position paper from 2022 highlights some of the disparities present within the EM Clinical Ultrasound community. The authors identified several areas of concern regarding the make up of the leadership of the CU community, and importantly suggest several ways to create a more equitable specialty.
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Have you tried using Large Language Model (LLM) driven searches in clinical practice, for example, OpenEvidence, ChatGPT, or Claude?
A recent paper, far from medicine, argues that LLM searching has changed the way we think about search and what we expect from search.
We have moved from searching for sources to searching for the information contained within sources. With this, our expectations have changed – we expect search to provide answers, not documents.
With this shift, the foundations of trust have shifted. Rather than finding a document that provides the answer, and which is supported by the integrity of the authors and publishers – and which the reader can evaluate – LLMs provide an answer, often with little evidentiary base to support that answer.
Some LLMs do a better job of referencing sources in support of their answers than others. This argument suggests how important such transparency can be.
Find the full conversation here, https://publicera.kb.se/ir/article/view/52258, in Sundin O, Theorising notions of searching, (re)sources and evaluation in the light of generative AI, Information Research 2025, vol 30.
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As emergency clinicians, we frequently encounter patients from diverse cultural and religious backgrounds, including a growing Muslim population. This guide outlines key pharmacological considerations when caring for Muslim patients, focusing on the presence of alcohol and porcine-derived gelatin in commonly prescribed medications, two ingredients that may conflict with Islamic beliefs. Drawing from real cases and institutional data at Jefferson Health, the authors highlight how such conflicts can lead to medication refusal, delays in care, and decreased adherence.
The article presents a practical and EM-friendly framework for identifying potentially problematic ingredients using tools like the FDA’s National Drug Code (NDC) and the DailyMed database. It also offers substitution strategies and highlights that alternatives often exist, such as switching from suspensions to tablets or selecting alcohol-free formulations. Importantly, the authors explore the Islamic principles of necessity (darura) and transformation (istihalah), which allow for flexibility in life-saving situations. By integrating cultural awareness into our prescribing habits and leveraging simple EHR strategies, such as tagging “pork” as an allergy to trigger alerts, we can provide more inclusive, respectful, and effective care in the ED without adding significant burden to clinical workflows.
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Shout out to UMEM alum Diane Kuhn, MD, PhD as the first author of this recent publication…
She and her colleagues examined the factors that contribute to ED patient experience scores, uncovering several which are not considered in the current CMS evaluative framework. See the editor's (our very own Stephen Schenkel, MD, MPP) capsule summary below:
What is already known on this topic? Medicare plans nationally standardized Emergency Department (ED) Patient Experience scores (ED
CAHPS) to allow comparison across sites.
What question this study addressed. Are there clinical and operational ED characteristics for which ED patient experience scores ought to be adjusted?
What this study adds to our knowledge. Based on 58,622 ED visits from one system, patients arriving in pain were less satisfied and those receiving radiologic studies had a positive experience.
How this is relevant to clinical practice. Influences on patient satisfaction are multifactorial and many are outside the control of the ED. Comparing EDs based on patient experience is complex and prone to misinterpretation.
As the authors point out, If patients placed in a hallway bed have a more negative experience simply due to the location in the department, or patients arriving in pain have a more negative experience regardless of ED care, then some EDs will face more challenges than others in achieving optimal patient experiences.
The current CMS evaluative framework may inherently disadvantage certain EDs, including those with limited physical space relative to their patient volumes, such as safety-net hospitals, or those that care for a high proportion of patients experiencing chronic pain. Is this fair? Does it reflect what CMS is trying to evaluate? Are there alternatives?
Kudos to Dr. Kuhn on her insightful publication and Dr. Schenkel for his expert editing!
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Malpractice Insurance comes in two varieties: Occurrence and Claims-made.
Occurrence covers lawsuits for which the event occurs while the insurance is active.
Claims-made only covers lawsuits for which the insurance is active both during the event and when the lawsuit is announced. It’s less expensive because the coverage period is both shorter and more definitive.
This is an important distinction when an event and a lawsuit may be separated by years, as happens with medical malpractice.
Occurrence is the “good” kind.
Claims-made requires a tail to cover any claims brought after the insured period ends.
Read how this can go awry in Emergency Medicine at Leon Adelman’s April post here, https://substack.com/home/post/p-161044772.
Despite ongoing attacks against the principles of DEI, most medical organizations know and have acknowledged the necessary role of creating a more diverse, equitable and inclusive environment. Doing so requires both a bottom up and a top down approach, with engaged leadership supporting active efforts to increase diversity
This author, published just this month in Annals, details a unique and exciting way to engage resident leadership in the DEI efforts of an emergency department, with the creation of a Chief Resident for DEI role. They detail the creation of the role, and describe some of the roles and responsibilities and thoughfully discuss some of the limitations. It's an exciting and thought provoking read.
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AI is probably already being used in your ED, like it or not…
This article is an excellent review of the ways that AI can be used in emergency medicine. (See blue boxes in the figure below for a visual representation of opportunities for AI to augment emergency care from start to finish.) The authors note that there will always be a role for human physicians in EDs; AI can serve as an adjunct rather than a replacement for physician care. Physicians should strive to be informed leaders in AI development to ensure it is performed in a cautious, thoughtful, patient-centered manner.
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We talk a lot about the efforts within our profession at increasing diversity, inclusion and equity, but this study grants a unique perspective on that by surveying our patients on their experience of DEI in the ED.
The authors surveyed about 1700 patients, with 800 responding, at a large ED in Detroit. The population was majority black, and had a wide degree of variability in socioeconomic status.
Overall the patients felt that the staff had no biased or prejudiced interactions with people of different races. However, they felt that people from lower socioeconomic levels, transgender patients, and those that had mental health issues were treated unfairly. They also noted (about17% of respondents) harassment of ED staff by another patient.
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You may have seen the headline.
93 million CT examinations conducted on 62 million US patients in 2023 projected to lead to 103000 new cancer diagnoses accounting for 5% of new cancers.
The details of the modeling can be found here, https://jamanetwork.com/journals/jamainternalmedicine/fullarticle/2832778.
What does this have to do with administration?
The solutions rely on administrative involvement:
- Incorporation of readily available and easily used diagnostic algorithms at the point of care (which means well-integrated with the electronic medical record).
- Ready availability of alternative diagnostic approaches such as ultrasound and MRI.
- Implementation of low-dose scanning techniques along with shared awareness that such techniques are being used.
- Support for shared decision making with patients and families.
There’s an editorial here, https://jamanetwork.com/journals/jamainternalmedicine/fullarticle/2832782 and a commentary with interviews that put the findings nicely in context here https://arstechnica.com/health/2025/04/ct-scans-could-cause-5-of-cancers-study-finds-experts-note-uncertainty/ (including pointing out that lifetime risk of cancer in the US is 40% and the increase from CT scanning on the order of 0.1% / scan).
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This study was the first look at the author's experiences with racial disparities in head and neck trauma in children. It looked at community EDs, and found that white children were more likely to be diagnosed with concussion compared to black children. White children were more likely to be seen as a result of sports or motor vehicle accidents, while black children were more likely to be seen as a result of an assault.
This study revealed the need for further research into the cause of the disparities in care that they identified.
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OTC Medication and Concussion Recovery
A recent cohort study performed by the NCAA and US Department of Defense looked at NCAA athletes and military cadets who had suffered a concussion.
The study included 1661 NCAA athletes and military cadets, mean age was about 18 years, and 45% were women.
In these groupings, 813 people took over-the-counter pain relievers after their concussion and 848 people did not take any pain relievers.
Analgesics used included medications such as acetaminophen or NSAIDs such as ibuprofen.
Acetaminophen (n = 600), NSAIDs (n = 75), and those taking both (n = 78).
Outcomes: Time to clearance for activity without restrictions
1) 50% recovery
- 90% recovery
Results:
- There was no difference between the type of pain reliever taken and recovery
- Patients who took OTC analgesics had lower symptom severity scores
- Patients who took OTC analgesics were cleared at 50% recovery two days faster, and at 90% recovery seven days faster than those who took no medication.
- Those who initiated OTC analgesics on the first day of injury returned to play and had resolution of symptoms approximately eight days faster than those who started taking medication after five or more days.
Conclusion: Consider early initiation of OTC analgesics in concussed patients at time of discharge.
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Better teamwork creates better outcomes in emergency medicine. This study investigated how communication practices between physicians and nurses in the ED influence team dynamics and the sense of belonging to the healthcare team.
Methods: 38 emergency physicians and emergency nurses from EDs within a single metropolitan area participated in focus groups.
Positive Influences on Team Belonging:
- Proactivity and anticipating needs: Physicians specifically demonstrated proactivity by “talking to the triage (nurse), talking to the charge (nurse) about what is it that I can be doing to help.” Nursing identified anticipating the physician’s equipment and workflow needs as a helpful anticipatory task.
- Projecting openness: Projecting openness through verbal or nonverbal techniques was associated with more open lines of communication and improved team dynamics. For example, asking the team “what are we missing?” to invite input from all team members on the care plan.
- Less formal name conventions: Knowing and calling each other by first names increased healthy relationships among team members, especially between physician and nurses.
- Building relationships outside of work: Establishing a relationship and getting to know a team member was described as helpful when subsequent brisk professional communication is required, such as during the care of a critically ill patient.
Negative Influences on Team Belonging:
- Giving up on or resisting communication
- Dismissal of ideas from nursing
- Suggestions of laziness with regards to team members
The findings emphasize the importance of fostering positive communication practices to enhance team dynamics, cohesiveness, and overall well-being within ED healthcare teams.
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Ramadan is the holy month in the Islam faith, where observers will fast from sunrise to sunset. This includes food, water, some medications, smoking and sex. This can obviously have some impact on patients' health, especially when presenting to the ED. Here are some considerations to keep in mind:
- In general, there are exemptions to fasting for pregnant persons, children, breastfeeding persons, and people travelling.
- Bleeding is considered a contraindication to fasting, so menstruating women are exempt. Some people may interpret this to mean they cannot give blood or have lab work done, but there is an exemption for medical purposes
- Volume status is probably the main area to be concerned about. Always ask your patients if they are currently fasting and explain why IV fluids would be necessary
As with everything, maintaining cultural awareness and compassion will help to
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Nurse Practitioners and Physician Assistants practice alongside Physicians in Emergency Departments. In 2021, an estimated 17,679 NPs and PAs worked in EDs.
How long do NPs and PAs continue in Emergency Medicine practice?
An analysis of Medicare data reports that over the eight years of the study, the annual attrition rate averaged 13.8%, or almost 1 in 7 leaving Emergency Medicine practice every year. At the time of attrition, the median age for women was 40.2 years (IQR 33.8 to 49.9) and for men was 45.9 (IQR 37.8 to 56.3).
For additional breakdown and discussion of these numbers, see Gettel CJ, Chosh R, Rothenberg, et al. Workforce Attrition Among Emergency Medicine Non-Physician Practitioners. Ann Emerg Med, in press, https://www.annemergmed.com/article/S0196-0644(24)01294-0/fulltext.