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Information Systems

All systems are normal.

2017/03/22 - Medicine Remote Desktop Changes

We are converting our “Medicine Remote Desktop” to a new server. This new server will make use of the Two-Factor authentication process mentioned in the 2017/03/08 Headline below. If you have not already setup your DUO access, it is highly recommended that you do so now.

Please see our knowledgebase article FAQ #: 180 for information on how to use the system.

On April 5th,  access using the old address ( will be removed and you must begin using the new server (

On April 12th, DUO will become mandatory for all users of this system. If you have not setup your DUO access by this date you will not be able to access the system.

2017/03/16 - Service Desk Email Address Change

Effective immediatly Service Desk will be using a new email address. You will now see email from Service Desk coming from Please use this new address when emailing Service Desk.

2017/03/08 - Important security changes coming to all Remote Access Systems

Under the direction of the Information Security Office we will soon be requiring Multi Factor Authentication(A.K.A Two-Factor Authentication) for all remote access solutions (Medicine Remote Desktop, VPN, Outlook Webaccess , Outlook Phone App and Office 365).

What does this mean?  Instead of just entering your password to authenticate, an additional factor will be required.  Examples include a prompt from a mobile app, a text message or a phone call.

In the coming weeks we will be rolling out Duo, the campus multi factor system, to these services. These roll outs will be staggered and announcements will be made as we prepare to enable Duo on them.

For more information on Duo, please visit the Duo MFA site. From this page, you will also have the opportunity to enroll in Duo prior to our rollout. If you use any of the remote access solutions, it is highly recommended that you pre-enroll to ease the transition once we begin the rollout.

2017/01/10 - Reporting Suspicious E-mail

Effective immediately please forward all suspicious email to for analysis and further instruction.

2017/01/03 - VA Remote Access Update

I have confirmed with the VA that our users can still use MobilePass and will not be required to use a PIV card reader.  However, you must request an exception for CAG Non-VA Hospital by calling  the National Service Desk at 855-NSD-HELP (855-673-4357), select Option 5, then Option 2.

2016/12/16 - Our New Site

We hope you like our new site and find it more useful as a subsection within our departmental website.  We have updated our policies so please be sure to read them.  The old site will automatically redirect to our new site, however, please bookmark our new address as the redirect will not be in place indefinitely.

If you have any comments or suggestions please contact Ed Heiger

2016/12/15 - Outlook Web Access

Once you are migrated to Outlook, please use the “Outlook Web Access” icon on the right to check your mail. Do not use GroupWise Web Access once you have been migrated.

2016/09/14 - Important Password Changes

Until we migrate to Outlook, IF you want to change your Med/EPI password you must change it two times using the sites below. Otherwise, your GroupWise password will not be in sync with your network/computer password. Please do not forget to update the password on your phone(if you have GroupWise on it) or your account will become locked out. 

GroupWise only

Computer Login, Service Desk, etc.

Our Mission

To simplify and support the clinical and research computing needs of the faculty and staff in the Department of Medicine in a diverse, decentralized IT environment.

Outlook Web Access

GroupWise Web Access

VMware View
Medicine Remote Desktop
(Authorized Users Only)

Service Desk
Service Desk

Cisco VPN
(Authorized Users Only)

Self Service Password Portal
Self Service Password Reset


Information Security Office
Information Security Office