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Information Systems

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2018/11/15 - Important device settings for Halo users on Android Oreo

From Halo Communications: 

As a Halo Lead Admin, we want to make sure you are aware that a large majority of Halo users are now running Android Oreo 8.0, a newer version of the smartphone software that introduced more granular notification settings. We made some adjustments in the 18.6 release to account for some of these settings, which is available via the Google Play Store to all users. We also want to make sure that Halo Admins are aware of how these new Oreo settings can inadvertently affect Halo notifications.

Best Practices for Android Oreo (8.0) Notification Settings can be found in the Knowledge Base:
https://dochalo.desk.com/customer/portal/articles/2959693-best-practices-for-android-oreo-8-0-notification-settings

We suggest the following action items for any users who are experiencing issues while running Android Oreo.

  • Uninstall and reinstall the Halo app to ensure the update to Halo 18.6 (step-by-step instructions in the attached guide).
  • Review the notifications channel, battery optimization settings, background data usage and troubleshooting steps in the attached guide.

2018/11/15 - SOM Email Security Changes

The SOM Information Security Office would like to notify you of a few changes that will be made to our phishing protection tools on Monday November 19th

  1. New Phish Alert Button  (PAB) – Beginning on Monday, a new Phish Alert button will be added to the Outlook Ribbon menu.‌


    This button will replace the button at the top of the email message.  The functionality of the button is the same, however, with this new version, the button is more prominent and identifiable and also the functionality now extends to the Outlook Mobile app. You will find the mobile PAB by clicking the “More Options” button (…) and selecting the Phish Alert button.‌
  2. External Email Warning Banner – We will be changing how we use the yellow external email warning banner.  Starting on Monday, SOM email users who have completed the mandatory security awareness training and have passed the most recent simulated phishing tests will have the yellow banner removed.  

If there are any questions about these changes, please contact the SOM ISO at iso-alert@som.umaryland.edu

2018/09/18 - Service Desk Email Update

Moving forward, emails from the Service Desk application will now be shown as being sent from "Department of Medicine Helpdesk." Please ensure that any communication that you believe is sent via the Department of Medicine Helpdesk uses the email DOMHELP@som.umaryland.edu before opening or replying.

2018/09/18 - Important Reminder: All Laptop Users

If you have a Department of Medicine or EPI owned/purchased/supported Windows laptop(s)

  • You MUST connect to SOM VPN (Cisco AnyConnect) from off-campus at least once every 30 days (Connecting it at work with a network cable is also sufficient.)
    • This step is crucial to ensure your laptop does not become disabled
    • Connecting also ensures all security and recovery information is up-to-date 
  • You MUST ensure your laptop is connected to the internet at least once a week for a few hours.
    • This step is crucial to receive software updates/patches and to allow inventory/security scans to run
    • Please check every 2-4 weeks to make sure all patches are installed

Note:  If you have a laptop that is no longer used, it MUST be brought in for proper disposal per UMB Policy. 

If you're having trouble, please enter a ticket for assistance.

2018/05/23 - UMB/SOM Unified Directory Project about to begin

Attention all users with a UMID only:

The project below is about to begin, expect to receive an e-mail from the School of Medicine in the coming weeks to unify/synchronize your SOM account with your UMID.  Simply follow the steps in the e-mail. 

For several years, UMB Center for Information Technology Services' (CITS) and SOM Information Services' (SOMIS) technicians have been working on a project that will result in a significant change to the log on process for many of the university applications and several SOMIS hosted applications and services.  This project, called the Unified Directory project, will result in the implementation of a common username and password (common ID) that will be used across the SOM and UMB. 

One of the key remaining steps in this common ID initiative involves connecting and syncing the SOM and UMB (UMID) directories.  Once the unification is complete, a single username and password will be used to access over 150 UMB applications, SOM's CICERO modules, SOMFiles (storage), user workstations, and Office 365 applications, including email.  This will be a momentous achievement!

In the coming weeks, you will receive a personalized email inviting you to activate your UMID and SOM ID for unification. This email invitation will provide instructions, including a URL, on how to proceed. Once complete, you will use your common ID and password to login onto your SOM workstation as well as the UMB and SOM enabled applications.

Thanks for your cooperation during this transition,

SOM Office of Information Services

 

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