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Information Systems

2019/10/18 - Changes to Spam detection Effective 10/23

Currently, SPAM is being routed to an Office 365 quarantine mailbox which was accessed with the “Office 365 Quarantine” icon in the Application Launcher.  As of Wednesday October 23rd, SPAM will be routed to your “Junk Email” folder in Outlook.  The online quarantine will still be available to access if needed.

2019/10/15 - Remote Desktop and Go to Medicine PC downtime - Wednesday, October 23rd starting around 8PM

Attention Remote Desktop and Go to Medicine PC users:

The Remote Desktop and Go to Medicine PC system ( we be down for a database migration on Wednesday, October 23rd starting around 8PM. Please expect the downtime to last for several hours. During that time, you will not be able to use the system. If you are still connected at the start of the downtime you will get disconnected so, please be sure to save your work and log out.

An update will be posted to our website at the start of the downtime and when downtime is finished.

Please plan accordingly.

2019/08/26 - Action Required: New Self Service Password Management

Attention all users: 

Effective immediately, we are switching to the SOM Password Management system to manage forgotten passwords. On Sept 9th our current self service system will no longer be available. 

What does this mean?

You must setup your password recovery options in the SOM portal to use forgotten password features. Options include:

  • Office phone
  • Secondary/Mobile phone
  • Secondary/Personal email
  • Security questions 

We believe the SOM system is more user-friendly and easier to use. It should be your primary method for resetting/unlocking your password as we CANNOT change your password without verifying your identity.  Please visit now to get setup, it’s quick and easy.

2019/07/31 - Attention VPN (Cisco AnyConnect) users ONLY!

***Please do not confuse VPN with the “VMware Horizon Remote desktop”, they are not the same thing.*** 

We have seen a rise in the number of tickets on remote work computers with regards to failed logins and/or problems connecting to the H and I drives when used off-site.  We have revised our VPN instructions page clarifying the correct steps that must be taken to ensure your device is always using your current SOM username and password as well as mapping your H and I drives correctly. 

If you have any questions or concerns, please let me know. If you have any problems, please enter a ticket for assistance.

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