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Information Systems

2019/07/31 - Attention VPN (Cisco AnyConnect) users ONLY!

***Please do not confuse VPN with the “VMware Horizon Remote desktop”, they are not the same thing.*** 

We have seen a rise in the number of tickets on remote work computers with regards to failed logins and/or problems connecting to the H and I drives when used off-site.  We have revised our VPN instructions page clarifying the correct steps that must be taken to ensure your device is always using your current SOM username and password as well as mapping your H and I drives correctly. 

https://www.medschool.umaryland.edu/medicine/IS/Remote-Access---VPN/ 

If you have any questions or concerns, please let me know. If you have any problems, please enter a ticket for assistance.

2019/07/09 - Important: All Laptop Users

If you have a Department of Medicine or EPI owned/purchased/supported Windows laptop(s)

  • Submit a ticket now for a review/recommendation if it’s running Windows 7(Click here to learn how to find out), to either upgrade to Windows 10, decommission by the end of the calendar year or replace. (All networked computers/laptops must be running Windows 10 effective January 2020, please contact us as soon as possible if you have Windows 7.)
  • You MUST connect to SOM VPN (Cisco AnyConnect) from off-campus at least once every 30 days (Connecting it at work with a network cable is also sufficient.)
    • This step is crucial to ensure your laptop does not become disabled
    • Connecting also ensures all security and recovery information is up-to-date 
  • You MUST ensure your laptop is connected to the internet at least once a week for a few hours.
    • This step is crucial to receive software updates/patches and to allow inventory/security scans to run
    • Please check every 2-4 weeks to make sure all patches are installed
      • How to check for Windows patches
      • How to check for Macpatches

Note:  If you have a laptop that is no longer used, it MUST be brought in for proper disposal per UMB Policy. 

If you're having trouble, please enter a ticket for assistance.

2019/06/17 - Reminder: Leave your computer on every night

It is critical and mandatory to leave all computers powered on at night for security/patching.  The following events are scheduled late at night to minimize disruption and adhere to campus security policies: 

  • virus/malware scans to detect and remove malicious software
  • installation of critical security patches
  • important software upgrades
  • inventory scans to ensure an accurate listing of hardware and software
  • scans to detect sensitive data stored locally on the computer 

When you are done for the day, please restart your computer and power off your monitor. If you have any questions, please let me know.  

Your cooperation is greatly appreciated!

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