2020/05/12 New Helpdesk Product Coming 5-18-2020
An initiative to consolidate to one centralized Helpdesk product in FPI/SOM is underway and we (Medicine/EPI) are going live with the new system (SysAid) this coming Monday, May 18th.
- Our support e-mail address is NOT changing.
- My team will continue servicing everyone—we have not consolidated support groups in any way.
- The customer facing portal link will change and we will update our links/support page accordingly.
- Tickets/Data will NOT be migrated over, we are starting with a clean slate.
2020/04/03 Introduction to Microsoft Teams
With everyone settling in and working remotely, we want to ensure you have the knowledge and expertise to easily communicate and collaborate with your colleagues and friends. The University is licensed for several tools that support remote communication. SOM/FPI believe one tool that is available to all faculty, staff, and students is under appreciated and, therefore, underutilized. Microsoft Teams integrates well with all of the Microsoft products we use every day. If you are collaborating with others but sharing documents via email, chatting via email, we have another alternative. Please click here for an instructional video demonstration.
2020/04/02 Important — IT Recommendations for Telework and Tele-Education
Please click here for important information for telework and tele-education.
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