Support

Who We Support

• Customers: Department of Medicine and Epidemiology, GCRC, CTRIC
• Contact information for other helpdesks can be found here.

How To Obtain Support

• Did you reboot to try and solve your problem? 
• To change/manage your SOM/Medicine login password, please visit Self Service Password Portal
• For suspicious email forward the mail as an attachment to iso-alert@som.umaryland.edu for analysis and further instructions.
• Visit our Service Desk (available worldwide) to search for solutions in our knowledgebase or enter an "incident ticket" for all IT support issues and questions. Login with: username@som.umaryland.edu
• To request a new computer or laptop visit our Service Desk and enter a new "Service Request". All hardware purchases are subject to administrator approval.
• E-mail domhelp@som.umaryland.edu with as many details as possible, including the best way/time to get in touch with you. This method may delay support, using the portal is the recommended method for requesting support. 

Availability

• Monday through Friday 8:00a.m. to 5:00p.m. 
• After hours/Weekend support is not guaranteed and provided as available. 
• Phone and direct e-mail support are not available.