Related Published Research Studies

• Enhancing patient experience by training local trainers in fundamental communication skills
• Spontaneous talking time at start of consultation in outpatient clinic: cohort study
• Soliciting the Patient’s Agenda
• Characterizing explanatory models of illness in healthcare: Development and validation of the CONNECT instrument
• Surgeons’ tone of voice: A clue to malpractice history
• A Study of Patient Clues and Physician Responses in Primary Care and Surgical Settings
• Interventions to Improve Patient Comprehension in Informed Consent for Medical and Surgical Procedures: A Systematic Review

Tools to Sharpen Your Communication Skills

• Patient-Centered Communication: Basic Skills
• SPIKES-A Six-Step Protocol for Delivering Bad News: Application to the Patient with Cancer
• Breaking Bad News
• Managing Difficult Encounters: Understanding Physician, Patient, and Situational Factors

• Build the Relationship
• Responding to Strong Emotions: Sadness, Anger, Fear
• Delivering Bad News
• Effective Clinical Teaching

• Academy of Communication in HealthCare
• Michigan State University Biopsychosocial and Patient-Centered Programs
• Center for Communication in Medicine - A Division of the Institute of Medical Humanism

PEP Talk Quarterly Newsletter

• January 2019
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• July 2018
• April 2018
• January 2018
• October 2017
• July 2017
• April 2017