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Remote Access - Go to PC

The Go to PC setup is available only to authorized users with approved work needs/justification. It uses the same portal as the generic DOM Desktop. To use this system please submit an incident ticket including a description of what services you require that are only available on your work computer.

Please be aware of the following:

  • Department of Medicine Information Systems staff do not have any control over the availability of your work computer. Should it be powered off or otherwise inaccessable it is your responsibility to make sure it is connected.
  • Access is subject to removal without notice if unused.
  • Do not save any data locally. Always use the H and I drives, Teams, or OneDrive.

You can connect in one of two ways.

  1. Via a Desktop Client (recommended for best experience and multi monitor support).
  2. Via a Web Browser.

Instructions for each are below.


This system requires the use of Two-Factor Authentication (DUO). You will need to enroll prior to using the system for the first time. You can learn more about DUO and enroll here.

Desktop Client (Windows)

  1. Visit the following link to download the desktop client:
    2. Select 64 or 32 bit (New computers use 64-bit).
    3. Double-click the downloaded file, choose Next, Accept the terms, Next, Install, Finish.
  2. Open the Remote Desktop client from the Windows Start Menu.
  3. Click the Subscribe button in the client.
  4. Sign-in with your SOM credentials and respond to the DUO multifactor authentication prompt.
  5. In the Remote Desktop client choose Go To PC.
  6. Enter your password if prompted.
  7. Respond to the DUO multifactor authentication prompt.

Web Browser

  1. Navigate via web browser to and sign-on with your SOM credentials.
  2. Select the waffle icon in the upper-left corner.
  3. Choose All Apps.
  4. Scroll down and select "Remote Desktop & Apps" to launch the Remote Desktop web client.
  5. In the Remote Desktop web client choose Go to PC.
  6. Enter you SOM user credentials.
  7. Respond to the DUO multifactor authentication prompt.

Desktop Client (Mac)

  • Please be sure your Mac OS is fully up to date before installing.
  1. Navigate to Itunes App Store. Type “Remote Desktop” into search field and locate the Microsoft Remote Desktop 10 app. Install.

    Launch the Microsoft Remote Desktop application. Select the “Workspace” Tab. Click “Add Workspace”.
  2. A prompt will appear (shown below). Type “ . Select Add.
  3. You will be prompted to input your Som credentials ( and Som PW). This will be followed by a Duo prompt.
  4. In the Remote Desktop client choose Go to PC. You will also be prompted for login information (shown below). After typing in your credentials hit “continue” and you will connect.

Disconnect or Sign-out

When done please Sign Out or Disconnect.