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Office of Information Services
Offices of the DeanOffice of Information ServicesMicrosoft Office 365Office 365 for Mac

Office 365 for Mac

Office installation:

Office and Skype for Business downloads can be found here: https://portal.office.com/OLS/MySoftware.aspx

Note: Skype for Business must be installed separately on Mac computers.

 

 

OneDrive Sync Client:

The OneDrive sync client must be installed via the Mac app store. After download, use your SOM credentials to sync your OneDrive files.

 

Linking OneDrive to Office Apps:

Using OneDrive with your Office apps is easy! This will also allow you to access your Office documents anytime, anywhere, on any device!

When saving a document, pick "Online Locations"

Click "Add a Place", then "OneDrive for Business"

 

Enter your UMSOM credentials (if prompted), and choose a folder to save your documents. Your document will not be available at all times via OneDrive.

 

Mac Troubleshooting:

If you have issues registering your Office installation please delete the following Keychain entries: ADFS, Exchange, Microsoft Office, Microsoft. Activation errors are commonly caused because an old password is stored in Keychain and sends the wrong password to Office 365.

Outlook Troubleshooting:

If messages aren't properly displaying/downloading, you can clear Outlook's cache. Please ensure all messages have been saved in OWA prior to doing this.

Instructions: https://support.office.com/en-us/article/Clear-the-cache-in-Outlook-2016-for-Mac-6f230dfa-7f12-4606-bb1a-55ee19087033

 

Office Installation/Activation Troubleshooting:

If clearing keychain doesn't resolve an activation issue, perform the following:

  1. Sign out from Office application & run this troubleshooter: https://gallery.technet.microsoft.com/scriptcenter/Automation-of-the-Steps-in-bd36f4c0
  2. Please refer to issue 4 in this article (Ensure the latest version of office is downloaded from O365 portal and all updates have been run on the Mac):https://support.microsoft.com/en-us/kb/3015526
  3. Create a new user account: https://support.microsoft.com/en-us/kb/2439218. If your account activates under the new profile then it’s a user profile issue and it needs to be rebuilt.