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SPAM/Phishing/Junk E-mail

SPAM is unsolicited, unwanted, junk and sometimes offensive e-mail sent out in bulk across the internet. SPAM hurts us all by cluttering up our E-mail Inboxes and the Internet.

How to prevent SPAM

Limit access to your e-mail address. Don't give your e-mail address out freely to newsgroups, listservs and web sites unless you want to receive e-mail from them. Follow these instructions to filter out unwanted junk mail. 

Do not reply to the SPAM message because:

  • A large percentage of spam mail is sent using bogus "From" or "Reply-to" addresses.
  • Your reply could be going to an innocent party.
  • Your response could be going to a list and generate even more spam. The message could be a probe to confirm your email address. This is done in a lot of spam messages that include a specific address to send requests to be removed from the list.

SPAM Management Using Exchange Online Protection (EOP)

Quarantined Email

The School of Medicine subscribes to Microsoft's SPAM threat protection service (EOP). This service will automatically protect staff on known and possible threats by quarantining email messages. If a suspect message is sent to your account you will receive a daily report of these messages. Although this may look like a phishing message, you can be assured that is legitimate. 

Please do not report this message as phishing. If the message is thought to be legitimate, you have the ability to release the message to your inbox by clicking the "Release to Inbox" button. You may also report the message as "not junk" to help Microsoft update their filters. By adding a user to your Safe Senders list, they will automatically bypass quarantine.

Messages are only kept in quarantine for 14 days. After 15 days, they are automatically removed from Office 365 and cannot be recovered. 

Releasing quarantined email:



Phishing is defined as the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.

Preventing phishing within the School of Medicine

The SOM Information Secuirty Department has installed a "phishing alert" button within Outlook/OWA. By reporting phishing emails we can ensure the proper steps are taken to block these senders as well as remove the messages from other employee's accounts. Vigilance is the key, and we encourage staff to alert possible phishing attempts.

By clicking the "Phish Alert" button an email will be sent to the Information Security Office with the details of the message so they can be further analyzed.

From OWA/Webmail:

Click the "Phish Alert" button as seen below:

From Outlook:

Click the "Phish Alert" button as shown below:


Need Help?

For further assistance please contact your local help desk or the School of Medicine help desk: