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E-mail FAQ

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Outlook Client Software

What is Microsoft Outlook? Why would I use it for my e-mail needs?

Microsoft Outlook is e-mail client software designed to work with the School of Medicine's Office 365 e-mail system. The Office of Information Services recommends and supports Outlook. Outlook manages e-mail, schedules meetings, and adds the campus Global Address List to your personal Contact list. In addition, Outlook does Calendaring, Task lists and reminders, Journals and Notes.

In Microsoft Outlook, how do I recover items that I have already deleted?

There are two types of Deleted Items recovery.

Recover items currently in the Deleted Items folder: Open the Deleted Items folder, click and drag the item back into one of the other folders on the Outlook Shortcut Bar or in the Folder List.

In Outlook 2007 and above, you can recover deleted items after you have emptied the Deleted Items folder. These items may be recovered up to 30 days from the deletion date. After that time, they are permanently deleted.

Open the Deleted Items folder; click "Recover deleted items from Server" from the home menu. Select the items to be recovered from the list. The selected items will be returned to your Deleted Items folder. From there you may move them into one of your other mail folders.

What's the capacity of my mailbox?

The SOM mailbox size limit is 100GB including the Inbox and all subfolders.

How much of this capacity have I used?

If you want to see the size of your entire mailbox, Click "file" and look under the "mailbox settings" tab (Outlook 2010+)

What are archived files? Are these the same as .pst files?

The use of archive (.pst) files are highly discouraged. The SOM IS department recommends users to move all .pst archive files to their primary mailbox (Drag/Drop into the Inbox or subfolder).

What can I do about junk e-mail?

When a "junk" message arrives, right-click it and select Junk E-mail. (More information on junk e-mail.)

The School of Medicine subscribes to Exchange Online Protection which filters Spam and other related Junk emails. If a questionable message is relieved, you will relieve a quarantine message. Please report the message "not as junk" if necessary and add the user to your "safe senders list" if the message is a false positive.

How do I let others know I will be on vacation?

Turn on the Out of Office Assistant. Enter a message telling people about your absence and, if necessary, instructing them who to contact.

What is the size limit for e-mail file attachments on the SOM network? On the Campus network? On other networks?

75 MB is the attachment size limit on the SOM network. The UMB Campus limit is currently 30 MB. The size limit for other e-mail systems may be smaller. Contact the e-mail administrator of the destination network to determine whether your attachment is too large to be received.

Why isn't the e-mail address of every UMB employee in the Global Address List?

The Global Address List (GAL) is collaboration between the School of Medicine, Campus and most other UMB schools and/or organizations. Most campus schools and organizations currently participate.

How do I automatically add an e-mail sender's name and address to my Contacts?

With the e-mail message open, right-click on the "From" address. Select the Add to Contacts option.

How can I access e-mail in my SOM account when I am off-campus?

 Outlook Web Access (OWA) is a browser-based e-mail portal. It works best with Internet Explorer and Safari. Detailed instructions for using Outlook Web Access.

Where is OWA?

The URL is

OWA in Office 365 functions very similarly to Outlook. You can access OWA from any browser on Mac/PC and most mobile devices.

If I delete an e-mail message in OWA, will it also be deleted from the server?


How do I create and manage folders in OWA?

In the left panel, select the Parent folder under which you want to create the new folder. Right-click and select "New Folder". When the Create New Folder Box appears, type a name for your folder and click OK.

When I use OWA to make new a calendar appointment, why doesn't it appear on the screen?

After entering the appointment, click the Reload or Refresh button. Navigate to your calendar again to see your appointment.