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IT Alerts

Scheduled File Storage Outage: Friday, April 11, 2014, 6pm

For users of the fileserver SOMFiles, there will be an outage of approximately 2 hours starting on Friday, April 11th at 6:00pm as the SOM Office of Information Services performs an upgrade.

During this outage, all data on SOMFiles will inaccessible. If using SOMFiles prior to the outage, please close out and save all data before 6:00pm.

Connectivity into other core server resources such as SOM Email, CICERO, SOM VPN and the SOM Website will NOT be affected by this outage.

If you have any questions, concerns or issues accessing data on SOMFiles, please contact the SOM IS Helpdesk at help@som.umaryland.edu or at 410-706-3998.

Scheduled Network Maintenance: Saturday, December 28th from 8:00am - 2:00pm

The SOM Office of Information Services will be performing Network Maintenance on Saturday, December 28th from 8:00am - 2:00pm to upgrade our core network equipment and bring better performance and availability to our network. During the maintenance period the following systems/applications will not be accessible: Connectivity to the internet, SOM Email, interruption in the receipt of email to smartphones, SOM Website, SOM VPN, CICERO, and access to files on SOMFiles. This will be an “intermittent outage” with connectivity to the above systems/applications up-and-down throughout the outage time.

If you have any questions or concerns, please contact the SOM Office of Information Services HelpDesk at help@som.umaryland.edu or 410-706-3998.

Scheduled Database Maintenance: Friday, August 16th 4:00 p.m. – 8:00 p.m.

During this database outage, the Faculty Information System will be unavailable. The Faculty Information System feeds the Faculty Research Profiles, the Employee ID Lookup, the Faculty Non-Instructional Productivity Survey login, and the Discoverer reports, so these applications will be unavailable as well.

Emergency Network Maintenance: Wednesday, August 14, 2013 at 5:30

On Wednesday, August 14, 2013 at 5:30 and lasting for approximately 30 minutes, there will be no network connectivity in the MSTF building. During this outage, computers will not be able to log onto the SOM network to access email and network file shares; networked printers will queue print jobs until the network is available again; web sites will be unreachable; wireless access points will not connect. Connectivity from other locations both on and off campus will NOT be affected by this outage; core resources such as SOM Email, CICERO, SOM VPN and the SOM Website will still be available.  

SCHEDULED NETWORK INTERRUPTION: Friday, August 02, 2013 – Saturday, August 03, 2013

The SOM Office of Information Services will be performing Emergency Network Maintenance starting on Friday, August 2nd at 7:00pm. There will be an outage of approximately 30 seconds per SOM building in a rolling manner. We expect to be completed with this maintenance Saturday morning.

During this 30 second outage per building, computers in the SOM building where maintenance is being performed at that time will not have connectivity to the internet and network/server resources on or off campus. VOIP phone service will also experience the 30 second outage.

Connectivity from off campus into core server resources such as SOM Email, CICERO, SOM VPN and the SOM Website will NOT be affected by this outage.

This outage will NOT impact access to network resources in Campus, Hospital, or FPI buildings.

If you have any questions or concerns please contact:

Scott Stefan, MBA, PMP
Director of Information Services
Office: 410-706-1223
Mobile: 410-302-5974
Email: sstefan@som.umaryland.edu  

Friday, March 22, 2013, from 1:15 to 1:50 and from 4:00 until 4:30

Several hundred customers experienced an inability to access the Internet. Information Services utilizes private port addressing (PAT). This process allows SOM to configure hundreds of internal ports to use the same external/public IP address. The Campus intrusion prevention appliance detected a compromised system sending huge amounts of spam from the SOM network and blocked the public IP address it received, consequently blocking all of the private ports linked to that public address. It took IS time to identify the compromised system and remove it from the network.

Unscheduled Network Outage: On Tuesday, March 19th, 2013

Connectivity to resources on the SOM network was blocked for customers in 10 of the 16 buildings in which Information Services has a network presence. A switch upgrade eliminated the VMPS (VLAN Management Policy Server) service on which older switches depended. Connectivity to numerous switches was tested following the upgrade, but not every model switch was tested. The oldest switches were looking for VMPS for the VLAN assignment and there was no response. Troubleshooting took numerous hours to identify the issue; the fix required several hours of effort applying the change to all of the affected switches.

Scheduled Outages: February & March 2013

The SOM Office of Information Services will be replacing all of the network switches in HSF2 over a 3 week period:

Date 
Location 
Outages 
Wed. 2/27 6pm-8pm  HSF2 4th Floor All computers on this floor will have no connectivity to the network and/or network resources
Mon. 3/4 6pm-8pm  HSF2 3rd Floor All computers on this floor will have no connectivity to the network and/or network resources
Mon. 3/11 6pm-8pm  HSF2 2nd Floor All computers on this floor will have no connectivity to the network and/or network resources
Wed. 3/13 6pm-8pm  HSF2 1st Floor All computers on this floor will have no connectivity to the network and/or network resources
Wed. 3/18 6pm-8pm  HSF2 Ground Floor - Building Core All computers throughout HSF2 will have no connectivity to the network and/or network resources
Wed. 3/20 6pm-8pm  HSF2 Ground Floor All computers on this floor and servers on this floor in room S010 will have no connectivity to the network and/or network resources

If you have any questions or concerns, prior to the scheduled outage, please contact Scott Stefan, Executive Director of IT Projects, 6-1223. If you have any connectivity issues post installation, please reboot your computer. If that doesn’t resolve the problem, contact the Help Desk, 6-3998.

Saturday, January 19th from 10:00 a.m. – 10:30 a.m.: Scheduled

The SOM Office of Information Services will be performing Emergency Network Maintenance to fix an issue with one of our core networking switches. The outage will last approximately 20 minutes.

During the maintenance period, computers in the following buildings will not have connectivity to the internet and network/server resources on campus:

  • 300 West Lexington Street
  • HSHL Library
  • Howard Hall
  • Penn St. Garage
  • Old Admin Bldg. (737 W. Lombard)
  • Bressler Research Building
  • 100 North Greene Street
  • 108 North Greene Street
  • Network Connection to FPI Resources
  • Users of the IPSec VPN (note, AnyConnect users will not be affected)

Note: Computers in all other SOM Buildings and all SOM applications, including SOM Email, SOM Website and CICERO will NOT be affected by this maintenance.

Friday, January 11th at 5:30pm: Scheduled Outage

The SOM Office of Information Services will be performing Server Maintenance on Friday, January 11th at approximately 5:30pm to upgrade our SOMFiles fileshare server.

During the maintenance period the following systems/applications will not be accessible: SOMFiles will be inaccessible for approximately 5 minutes.

Note: the following systems will NOT be affected by this maintenance: connectivity to the internet, SOM Email, SOM Website, CICERO.

Saturday, December 22nd from 6:00am - 4:00pm: Scheduled Outage

Network Maintenance on Saturday, December 22nd from 6:00am - 4:00pm. During this scheduled outage core network equipment will be upgraded. The upgrade will improve network availability and enhance performance.

During the maintenance period the following systems/applications will not be accessible: Connectivity to the Internet, SOM Email, SOM Website, CICERO, and access to files on SOMFiles. This will be an “intermittent outage” with connectivity to the above systems/applications up-and-down throughout the outage time.

Sunday, October 28th from 9:00am - 9:15am: Scheduled

The SOM Office of Information Services will be performing Network Maintenance on Sunday, October 28th from 9:00am - 9:15am to upgrade our link to the internet from 1gb to 10gb.

During the maintenance period the following systems/applications will not be accessible: Connectivity to the internet, SOM Email, SOM Website, CICERO, and access to files on SOMFiles.

Saturday, 9/1/12 from 6am to 10am: Scheduled

Intermittent access to/from any IT resource within the SOM. During this outage, to upgrade the network infrastructure, the following SOM systems/applications will be unavailable SOM Email, internet access, SOM Website, CICERO, and access to files on Somfiles.

Saturday, 9/15/12 from 8am to 8:30am: Scheduled

Intermittent access to the SOM Website will be affected during the final scheduled outage to upgrade the network infrastructure.

6/25/12: Scheduled

The SOM Office of Information Services will be upgrading our DNS/DHCP Appliances starting at 10:00am on Saturday, June 30, 2012. There will be intermittent DNS and DHCP outages for approximately 90 minutes during this upgrade. Services that will be affected will be access to the internet for computers within SOM buildings.

Note, access to all SOM systems/applications for users not within SOM Buildings at the time of the outage, including SOM Email, internet access, SOM Website, CICERO, and access to files on Somfiles, Somfs03, Somfs04, Somfs05 and Somfs06 will not be affected by this outage.

If you have any questions or concerns, please contact the Help Desk, 6-3998.

4/12/12 at 5:30pm: Scheduled

The SOM Information Services Department will be replacing the 725 West Lombard Street Building network switch on April 12th starting at 5:30pm.

During the maintenance period the following systems/applications will not be accessible: Computers within the 725 West Lombard Street Building will not have connectivity to the internet. We expect this outage to last for approximately 3 hours.

Note, access to all other systems/applications for users not within the 725 West Lombard Street Building at the time of the outage, including SOM Email, internet access, SOM Website, CICERO, and access to files on Somfiles, Somfs03, Somfs04, Somfs05 and Somfs06 will not be affected by this outage.